*** PROCESSING TIME *** Custom Clothing Labels / Custom Stickers - We aim to send your proof in 24 hours, after which labels are printed and shipped in 48 hours from final approval Name Tags and everything else - printed and shipped in 3 business days
If you require faster processing: we have a rush order upgrade available for speedy despatch (guaranteed 24 hours, usually same day)
*** SHIPPING *** Standard shipping times (estimated) are: USA/CAN - 5-7 working days - fully tracked UK - 1 working day / Special delivery 1pm available as upgrade EU - 3-5 working days / 2-4 with priority tracked upgrade Rest of the world - 5-10 working days - fully tracked
Working days=M-F / Standard shipping is fully tracked
Express shipping: USA/Canada - FedEx priority - next working day (this is awesome stuff) EU - TNT/UPS/FedEx - next working day rest of the world - 1-4 working days, depends on location (ask in advance)
Express shipping WILL require a phone number (cell preferred), and cannot be a sent to a PO Box.
All international shipments will be sent with the relevant customs forms accurately filled. If your location requires additional handling procedures please let us know BEFORE you place your order.
Our responsibility: We are responsible for neatly packaging your goods and dispatching them in a timely manner. We are also responsible for the clear labeling of parcels using the information you provide through etsy in a convo or purchase notes. We will make sure that all international shipments comply with the relevant customs forms (if applicable)
Once we hand the shipment over to the courier our responsibility ENDS there.
You are responsible for tracking the shipment using the tracking number/links provided (if applicable) and contact your local delivery company in case of any problems. If the tracking information shows "Delivered" however you haven't received your goods YOU should seek help from your local courier WITHOUT DELAY, as every day spent without taking action will significantly reduce your chances of getting your goods.
We provide various delivery options for different delivery speed/security requirements and it is YOUR responsibility to choose the one most suited to your needs. If your super important "required for new product launch next week" labels take an extra 3 days to arrive, or are delivered to the wrong address (due to the fault of the courier) we CAN NOT be held responsible. In these cases please consider choosing an express courier from the list or get in touch with us first!
In case of a lost parcel we can start a formal investigation with your chosen courier, and reimburse you once that investigation has concluded (and we got reimbursed ourselves), but we can not print you a new set of labels unless you place another order.
If you need further clarification with regards to any of the above please get in touch BEFORE you place your order, as by making a purchase you are agreeing to these terms.
Returns & exchanges
All custom made items are non-eligible for refund after you have placed your order and accepted the proofs (where proofs are being sent - refer to individual listing description), unless they have material defect. this includes: inconsistent print, wonky material, etc. We check every print personally, so this shouldn't occur ever.
All our listings clearly state the technical details of the product, including if a label can or cannot incorporate colors in the print. If you have any questions regarding a listing ask BEFORE you make a payment, any refunds made because you purchased the wrong item or it doesn't suit your needs (eg.: can't have colour) will incur the transaction fees that payment providers charge to us. Typically in the case of Paypal, (who retains £0.2 of the fees we pay to them even after a full refund) we would refund you in full, less the £0.2 retained by paypal