♥ If your items are being shipped to the U.S. they should arrive in 4-6 business days. For international orders 7-10 business days and for Canadian orders 4-7 business days.
All U.S. orders are shipped via USPS with tracking please allow 24-48hrs for tracking status to be updated. Canadian and International orders are shipped regular post with no tracking unless shipping upgrades are purchased. ♥
If you require expedited shipping please convo me for pricing.
Please keep in mind that during the holiday season and winter months, the mail takes LONGER to arrive, and that we cannot be held responsible for any parcel that gets delayed or detained in YOUR countries customs.
All orders are shipped to the mailing address stated on your Etsy receipt, not the Paypal address. Otherwise, please inform. Please be aware that wrong address without inform, purchaser is solely responsible for re-shipment cost.
♥We are not responsible in any way for items lost in the mail unless extra insurance and tracking was purchased. ♥
♥We try our best to estimate exact shipping costs. In some remote areas shipping may be more than estimated. Should this happen we will contact you to arrange for additional shipping fees - if additional shipping is not paid we will cancel the order. ♥
♥Customs fee's & duty taxes.♥ Please be aware that the purchaser is solely responsible for any fee's and taxes.
♥Damaged Items♥ Please note we are not responsible for items damaged during shipping unless shipping insurance is purchased. We take the utmost care when packing to ensure the orders will reach their destination safely but sometimes the packages do get damaged. Additional insurance can be purchased by contacting the shop owner.
♥Priority Shipping Refunds♥ Please note we are not responsible for items delivered late when priority shipping is purchased. When an item is guaranteed delivered by Canada Post we will work with you to obtain a refund.
♥Refunds of any items returned will be less the shipping costs♥
PayPal accepted. For those without a PayPal account wanting to pay by credit card, select PayPal. Then when paying, select "I do not have a PayPal account." You will be guided through checkout without having to create an account, and there is no charge to use this free service.
Paypal eChecks require a processing time of between 3-5 business days before payment clears and purchase will ship.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
♥ If you are not happy with any product you receive you are free to return it to us within 7 days in it's original condition and quantity and we will refund you the full amount less shipping. Refunds are processed once the item is received and in original quantity and condition.
All returned items must be sent to us directly at the address below and not the return address on the package. If returned to the address on the package we unfortunately will not be able to process a refund.
Magnolia Tree & Co. 769 Sharpe Line Cavan ON L0A 1C0 Canada
If you are interested in more information on a product, please send me a message. I am more than happy to provide you with more photos or descriptions.♥
CONTACT For faster service and response, please communicate with me via an Etsy conversation. I check my convos very often and this keeps all Etsy convos in one place to avoid confusion or missed email messages.
CUSTOM ORDERS We are happy to put together custom listings please convo me to inquire about a custom order.