Please understand it is the customers responsibility to make sure when placing the order all info is correct, as well as checking their own invoice that the shipping address is correct.
Please make sure your shipping address is correct. If you need to change the shipping address, please notify us as soon as possible. If we ship an item to the address shown on your order and it is the wrong address WE ARE NOT LIABLE TO REPLACE or RESHIP the product.
In addition, we send out shipping notifications to every customer when their order is shipping. You will also receive a tracking # to your email.
Each customer is responsible for verifying their address Once the item is out of our possession, we can not do anything to change the destination.
Due to the level of Personalization of our items, we require a minimum of 7 to 10 days to produce and 3-5 days for shipping . During the holiday season or if we encounter a heavier work load, that may be increased to 2-3 weeks.
Domestic Shipping done through USPS mail carrier and Fed Ex.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Refunds or replacements will be offered for these purposes only: 1- We engraved or bent the wrong design into your item. 2- We gave you the wrong item.
Absolutely no returns or refunds are given because a customer feels the lettering does not look like the name they asked for ..Only if a letter is missing or added.All personalization is done exactly as it is left for us in the note section of the order .If a ♥ is wanted on the hanger it must be asked for in the note section ,, its not automatic.
Arrival of shipment: We make no guarantees of shipment timeline. We notify via email that your order has shipped and when you can expect it with a general window of 3-5 days. We cannot control USPS . We will not issue a refund or replacement because delivery timeline expectations were not met.If item shows delivered no refunds are given.
Copyright Notice: All items in my shop being sold is strictly for the time spent in creating this item. All copyrights and trademarks of the character images being used belong to their respective owners and are not being sold, they are provided to you for free. This item is not a licensed product and I do not claim ownership over the characters used.