All orders are shipped USPS First Class Mail (2-5) days, unless otherwise agreed upon. Insurance is included on orders over $50. USPS First Class orders are shipped free in USA! Insurance and overnight shipping are available for an extra charge.
graydogg is not responsible for lost, stolen, mis-delivered, or damaged orders if insurance is not purchased.
Paypal, credit cards, debit cards are accepted. If you need to pay by check, please send me a message and we can certainly work this out as well.
Returns & exchanges
Your satisfaction is our goal! If there is a concern with your order, please contact me within 7 days of receipt. I guarantee that we can find a solution that works for all.
Personalized and monogrammed orders are final. Refunds and exchanges are not available. PLEASE MAKE SURE YOU HAVE FOLLOWED THE INSTRUCTIONS ON HOW TO LEAVE ME THE MONOGRAM. If you have any questions, please feel free to send me a convo.
Items are handmade by me. Pattern placement and colors may vary slightly. If you have a specific request, I do accept custom orders. Contact me for any details or questions. 828-381-6263 firstname.lastname@example.org