Most physical items will be shipped within 1-2 business days of the payment clearing.
I SHIP PHYSICAL ITEMS WITHIN USA ONLY, sorry for that.
I'll do my best to combine several smaller orders ( sewing and knitting patterns) in one package.
All orders will be shipped to your address you provided to Etsy when setting up your account. Please keep it current to ensure quick and proper delivery by postal service.
The shipping cost listed includes not only the cost of postage, but also the cost of any packaging materials. All yarn is shipped in plastic Tyvek envelopes to reduce package weight. Books, magazines and knitting supplies will be securely packaged. Type of packaging might vary depending on the items.
The cost of shipping covers postage and shipping materials. If I (unintentionally) overcharge you for shipping by more than $1.00, I will refund you the difference after the shipping label is printed.
Unfortunately, I cannot refund shipping and handling fees, nor can I be held responsible for any damage to the item you purchase during transit, or any lost items in the postal system.
I accept all payments provided by Etsy Payments system.
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Only orders that have not been shipped can be cancelled. Once the order has shipped it's already been sent to the US Postal service and I cannot retrieve it.
All returned items must be in NEW and UNUSED original condition.
Only yarn with labels intact may be returned for exchange. Yarns that have been unskeined and wound into balls, or with labels removed are not acceptable for returns. Partially used balls of yarn are not acceptable for returns.
Unfortunately, I cannot refund shipping and handling fees, nor can I be held responsible for any damage to the item you purchase during transit, or any lost items in the postal system. I will work with you on resolving any issues that might arise.
Please ask all the questions you need to ensure that you understand what item you are buying and how it will look. I will be happy to answer all you questions.