We will always advise lead up times for completion of an order at the outset as this will vary depending on the item(s) ordered and quantity involved. Plus obviously, certain times of the year we may be busier than usual with our order book being very full and this will also have an impact on lead times.
Postage will be paid for by the customer, amount to be agreed upon before item is posted.
Unless otherwise specified smaller items will be sent via MyHermes with online tracking available, but we cannot be held responsible for things going missing using this service. We are happy to use other methods of delivery but this will be at the relevant cost to the client.
Larger items/parcels will be sent via MyHermes to be signed for upon delivery. this service usually takes between 2 - 4 days and all costs will be covered by the client.
For wedding stationery we would recommend you also consider paying an additional cost to cover insurance for the package.
International items are usually sent by standard airmail – this is about 8-10 working days, but this may be longer at busier times of year.
Overseas buyers are responsible for any import duties/customs charges/tax.
We accept payment only by Paypal, Bank Transfer or Cash in Person. All payments are to be made in full prior to shipping/collection of item.
If placing an order over the amount of £25, 50% of the balance will be taken as a deposit at the time of the order, the final amount must be paid before item is posted.
If placing an order for wedding stationery you will be asked to provide a minimum of £50 as a deposit at the time of completing the enquiry/order form and a photograph will be taken of your completed order to show you at which time the remaining balance will fall due and once received your order will be sent to you.
Returns & exchanges
If you are not happy with your item when received or change your mind about your purchase you have 14 days from receiving the goods to request a refund. This will be processed once the item has been returned and received in its original and unused condition - Postage will only be refunded at the lowest rate.
Please note , however, Items which have been personalized or items made to order may not be returned as these have been made to meet your specific requirements, we will always send you a photograph of your order before we post to make sure you are happy with it.