We ship molds within 4 business days, but we normally ship sooner than that. If you need an order for a specific date please send me a message as I might be able to accommodate it and ship it faster. We ship all mold via USPS First Class Mail and are not responsible for lost or stolen items in transit. Transit times may take 2-5 business days (not guaranteed). If you need an item faster upgrades are available. Priority Mail $6.45 takes 2-3 business days for delivery and Express shipping $ 19.95 (1-2 business days delivery). Please make sure to contact me before placing the order so I can revise your shipping cost.
******Wrong items shipped******
Although this has only happened once if you do receive an incorrect order, please contact me right away. I'll do my best to shipped the correct item to you as as soon as possible via priority mail (I WILL NOT overnight unless you agree to pay the different between priority and overnight shipping cost), so please make sure you order your molds 2 weeks in advance if you need them for a specific date, that way we can have time to correct any issues in case something like this happens.
Sugar Toppers: Sugar Toppers take time to be made and dry before shipping. Please allow 2-3 weeks for Toppers to be made. Sometimes we can accommodate rush orders but make sure to contact us before placing the order. Toppers are shipped via USPS priority mail to get them to you faster and a avoid any damage. We always include a few extras in case any topper breaks in transit although it rarely happens, we try to pack them really carefully. If you would like something you don't see just send us a picture. We can create almost any design and make any color/age/letter changes to the ones we currently have.
We accept all credit cards via Paypal.
Returns & exchanges
Cancellations are only accepted within 8 hours as long as the order has not been processed meaning the molds have not been made or Sugar work started. Buyer will receive a full refund minus any Paypal transactions fee or .25 Etsy direct checkout fee.
Molds: All of our molds are made to order and non refundable. However, if there is a mistake on your order or a defect we will exchange it for you as long as I am contacted within 3 days of receiving the order. Please review the product dimensions before purchasing. Pictures with a ruler and/or a quarter are also available as a size reference I will be more than happy to provide you with more size detail info just message me PRIOR to placing the order.
Sugar Toppers: We pack our toppers very carefully to avoid any damage during transit and we rarely hear that there has been any problems, however we can't control how packages are handled after we ship them out therefore, we encourage you to add insurance for any sugar work. Please message me to add insurance to your package that way if there is any damage in transit you will be covered. Regardless we always include a few extras just in case ;)
Some molds might not be 100% perfect, for example some have very light writing might not show as well on the mold. Other than that I am sure you will be happy with them. They will make your life as a craffter easier :)