*Shipping Methods* All United States orders are sent USPS First Class Mail. All Canada orders are sent Canada Post Expedited Parcel. All international orders are sent DHL eCommerce *Insurance and confirmation* All packages are sent with delivery confirmation. Insurance is included for orders over $50.
*VAT/Customs Fees* International buyers are responsible for any taxes or duties on international orders. All items sent abroad are automatically marked as "merchandise" by Etsy shipping labels and include the total paid. Please keep in mind that any international packages may be randomly selected and assessed customs fees. I encourage all customers to familiarize themselves with their country's customs before making international purchases. This is a helpful tool: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
We accept Paypal and credit card payments through Paypal.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds and Exchanges
We take great pride in our work.
If for any reason you are not happy with your purchase please contact me within 7 days of the receipt of your purchase. You may receive a store credit or a refund (minus 20% restocking fees) upon the return of undamaged goods, minus shipping fees.
Return shipping fees are the responsibility of the buyer. Items must be returned in original packaging and in original condition and shipped with Delivery Confirmation.
*Is your address current?* Please be sure your ship to address is current with PayPal so I can send your package to the correct address without delay or repackaging/reshipping fees. This is extremely important, as orders normally ship out quickly.
DETAILED SHIPPING INFO: Most orders will ship out within 3 BUSINESS DAYS depending on the time order is placed. Occasionally we may be low on stock or have just sold out of an item. Most items are back in stock within 2-4 business days and will ship out as soon as they arrive. Once your items leave our shop, shipping times in the U.S. are generally 5 days and sooner. International shipping times can vary quite a bit due to the customs process (1 week-3 weeks average). Priority and Express upgrades are available if you need your item sooner. Please contact me and I will get you a quote dependent on your location.