Premade Items will be shipped out within 48 hours to the address that you specified at the time of checkout on your Etsy account. Made to order items typically take 3-7 days to create prior to shipment.
■ Please make sure that your shipping address in your Etsy Profile is correct before submitting your order. In case your order was sent back to our studio due to incorrect address, you will need to pay a reshipping fee.
■ Orders shipping to the United States:
Get it fast. ! Receive your order within 3-5 business days via First Class Mail. USPS PRIORITY SERVICE 1-3 ays guaranteed delivery is available for the U.S. Customers. Please let us know if you would like to expedite your order before placing your order..
■ We ship USPS First Class. Some of the items in our shop are ready to ship out next day but a few things will take up to 2 business days to produce and then ship. If it is very important that you receive your product right away please contact us before you place your order to confirm that the item is in stock and ready to ship out the next day. We do offer rush shipping for an additional cost based on where it is going to, just contact us for details.
To Our International Customers.
■ We do not collect any customs when sending our packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. International buyers are responsible for any extra fees, duties,brokerage charges or any other charges put in place by your country. If you refuse a shipment We can refund only once the package is safely back in our hands, less all shipping costs and any fees we may incur to get it back. We have no way of calculating how much these fees would be, should they occur, and Case Envy is not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees.
■ We ship our international orders via USPS First Class international mail. You will receive your product within 10 to 45 business days once it is shipped. Please contact us with any questions you might have!
■ In case if USPS failed to leave a Notice Of Attempted Delivery at the address that you provided, you will need to contact your local postal service within 30 days.
■ If Postal Service in your country has failed to notify you about Attempted Delivery and the package is stored in their facility for 25 days, the package will be marked "Return To Sender - Unclaimed". We do not issue refunds for unclaimed packages but we will send a replacement after receiving of the original package.
■ If you have a delay with international delivery of your order please note that we can only investigate late deliveries after 60 days from the shipping date for insurance claim purposes. Refunds and Exchanges
We accept all major credit cards and PayPal. For details on How to make your payment via PayPal Guest checkout, click here: https://www.etsy.com/help/article/361
Sorry, we do not accept Money Orders or Checks.
Cancelation can only be made within 24 hours of purchase. Please message us with cancelation request. We can not cancel or refund an order if it has shipped.
Returns & exchanges
********All items are final sale items cannot be returned or exchanged.*********** ***********Unless I sent you the wrong item from what you ordered.***************