Your item(s) will be shipped within the lead time I’ve indicated for each item.
Continental US orders are shipped via USPS, FedEx or UPS.
Hawaii and Alaska: may have an additional cost. Please contact me for exact shipping price before purchasing.
International orders are shipped via USPS. International buyers are responsible for any possible customs/duties/taxes/broker fees, once the item arrives in country.
If you need something expedited, please let me know before placing an order and I will include the Priority or Express shipping option in the listing.
INSURANCE: Larger items and more expensive items are insured for the full purchase price.
Must be 18 years old or older to make a purchase.
Returns & exchanges
Returns can be made within 10 days of delivery receipt. Returns must be sent out in the original packaging with tracking/delivery confirmation. Buyer is responsible for the cost of shipping. Refund or credit will be issued upon receipt of the returned item(s), excluding shipping charges.
No returns and exchanges on custom items. In some cases I will provide a photo of custom item before shipping it. If the buyer rejects the item(s) and requests a refund - 20% of restocking charge would be deducted from the refund amount. The seller reserves all rights to market and sell the buyers custom item/order.
DAMAGES must be reported within 24 hours of receipt of your package. Please notify me directly via email at Olga@TimberTaberna.com and include a photo of the damage, including the box and the original packaging. I will need this to file a claim with the postal provider. PLEASE RETAIN PACKAGING in tact in case the shipping company needs to inspect.
Custom orders are always welcome. Please contact me for work time frame and availability.
Due to moister content, wood has a natural tendency to expand and contract over time, especially in high humidity or very dry environment. Sometimes this fluctuations cause minor wood splits or small cracks. Should you have any concerns please do not hesitate to contact me before purchasing.