Items are packed in heavy duty mailing tubes to prevent folding and wrinkling during shipping. All orders are shipped within the next business day, if not sooner. We ship using the USPS First Class Mail, so orders are usually shipped within 5-7 business days. We also offer international shipping using the USPS First Class International Shipping, which takes around 2-5 weeks for delivery.
Betsy Decals cannot guarantee delivery dates. The moment we hand over our shipments to the post office, it is out of our control and then managed by the USPS. Betsy Decals can only determine tracking information provided by the USPS to verify delivery status. Please contact us if you have not received your order by the expected delivery date. We are not liable for lost items during shipping.
The processing time for all orders is usually 1 day. Items are cut and packaged within the same order date. Custom orders may take up to two days depending on approvals and labor time.
Payment Methods include Visa, MasterCard, American Express, Discover, Etsy gift cards and Pay Pal.
-Cancellation Policy- Orders must be cancelled within the same order date. Please contact us immediately, if you choose to cancel your order. Note: Items are shipped the day after the order date. Thank You.
Returns & exchanges
If you are not completely satisfied with your item, please contact us within 3 days of receiving your item for a full refund. Betsy Decals strictly abides by the USPS tracking information for delivery dates to determine if you are eligible for a return.
Betsy Decals does not accept items that have been used. For clarification, any decal that has been pasted on ANY surface will not be returnable. We also do not accept decals that have been taken apart, meaning when the translucent transfer tape and the backing white sheet have been separated. All returned decals must be in good condition and look like the approximate form as when they were shipped. Unfortunately, we cannot issue returns for custom orders.
Betsy Decals will only issue a full refund once the item has been returned and reviewed by our members. Upon approval, we will notify you within 24 hours and issue a full refund.
We are NOT responsible for shipping fees when returning your items. Thank You.
Simple Instructions for applying your Decal:
Step #1: Lay your wall decal onto a hard flat surface with the translucent transfer sheet facing up. Press firmly using a plastic squeegee or any plastic card to scrape across the decal surface. This will ensure that your wall decal is completely fixed to the transfer sheet. Then repeat this process, but turn the decal face down so you are now pressing and scraping the squeegee across the white backing paper.
Step #2: Slowly peel back the backing white sheet so that the wall decal is left on the translucent transfer sheet and the sticky side is facing out. If parts of the decal remain on the white sheet push the sheet back onto the transfer sheet to rub the area for a few seconds to adhere it to the transfer sheet.
Step #3: Gently place the transfer sheet with your decal onto a smooth clean flat surface in the position desired. Once you have it in the exact position you would like, lightly smooth your hand across the surface to semi mount the piece. Now, pressing firmly use the plastic card to rub across the surface of the transfer paper from the center out to ensure removal of any air bubbles.
Step #4: The Transfer Tape After a few minutes of rubbing the material, carefully remove the transfer sheet by pulling the sheet away but parallel to the wall. If any part of the wall decal sticks on the sheet, push the sheet back onto the wall and rub the area for a few seconds with the plastic card.
A quick tip on how to remove: A soft blow dryer heat across the decal will soften the vinyl. Once removed there is not sticky residue or film left behind.