All Shipments are shipped by U.S. Postal Service with a tracking number for domestic orders.
♥ Package will be sent to the shipping address the customer entered during checkout. It is the customer's responsible to provides the correct shipping address is correct and up-to-date. I will NOT be responsible if the package is shipped to the incorrect address. Thank you.
♥ The orders normally ship in 1-5 business days, this doesn't include the delivery time by the postal service.
Once the package is sent, we can't guarantee the delivery time.
Standard shipping is sent by First Class Mail:
♥ Domestic orders (within the U.S.) takes 3-5 delivery days to arrive.Thank you.
All major credit cards are accepted.
Returns & exchanges
♥ If the item arrives damaged or incorrect (either in color or style), it can be returned or exchanged within 7 days upon arrival of the shipment. Please contact me prior to the return.
♥ Merchandise must be returned new, unworn, and in its original packaging. Buyers are responsible for return shipping fees. Store credit or Exchanges of the same value (not include the originial shipping fee) will be offered.
♥ Custom orders ARE NOT returnable (includes personalized items, unusual size, custom requests, etc.)
♥ Adjustments: If the item does not fit and need adjustments, please contact me via etsy convo prior to shipping it back. Each item that needs adjustment will incur a fee of $5.00 plus the shipping charge. Please pay attention to the measurement guideline at the time of purchase to avoid the extra charges.
♥ Loss: Once the jewelry is delivered to you, any loss will no longer be my responsibility. I cannot replace them.
♥ Repair: If the item needs repair, buyer is required to send a picture of the broken pieces for assessment. Lost jewelry CANNOT be replaced. Upon inspection of the problem, I will contact you about possible repairs.
Thank you for shopping at Charms Boutique!
♥ Jewelry Care: To keep your jewelry looking its best, please avoid contact with water, perfumes, lotions, hairsprays, etc. and store in a dry cool environment. Use the jewelry cleaning cloth to polish the jewelry for a clean and fresh look.