Unfortunately we currently only ship to addresses within the United States We only ship via USPS and within 2 or 3 business days after receiving cleared payment (excluding weekends and public holidays). All orders received Saturday, Sunday or holiday; will be processed on Monday or next business day corresponding.
Priority shipping is available at additional cost; therefore it is necessary that in addition to your order you look in our shop on posting for priority shipping, this cost is determined by weight and dimensions of the item sent. Let us first know who needs this service and tell you which is the option you should buy.
The delivery confirmation, insurance; are not included in the cost of shipping; but you can add an additional cost depending on the value of your order. Let us know if you need any of these services add to your order and we will create a special listing for you to purchase.
Custom orders will be shipped upon completion; within mutually agreed time.
All orders are dispatched to the address on the receipt of order ... please be sure that your address is correct. Steph & Ly Craft is not responsible if an incorrect address is provided.
If you want your order to be shipped to an alternate address, please let us know at the time of purchase with a note in the section of the seller.
Steph Ly & Craft is not responsible for lost or damaged items during shipping.
We accept payments only through PayPal and direct check out Payments should be made directly after placing your order. If you need assistance with this process, please contact us and we well be happy to assist you. Orders will ship only after payments has been received. Orders not paid within 48 hours will be cancelled. Please note - if you use eCheck through PayPal your order will not be processed until the payment is released.
Returns & exchanges
Our customers should consider before buying; that all our products are made entirely by hand and therefore can expect even pay special attention to detail, some imperfect visible on our products All our products are made to order, not kept in stock Therefore, all our sales are final Steph Ly & Craft does not offer any refund, redo, return or exchange items purchased, even if it's only been a few minutes placing your order. Please take the time to read and understand our policies and product specifications (if any) before placing your order. If you have any questions, we are happy and willing to answer
In Steph Ly & Craft trust the goodwill of our customers; but we want to let you know that we stamp, recorded or print our logo on all of our products to ensure that the public knows what we produce.
Much of our product line can be customized in size, color and quantity. Also if in search of something special that is not on our store, please send us a message by describing what you're looking for and do not hesitate to get in touch with you to fulfill your request.