*All orders are shipped within 1-2 business days of cleared payment. We ship via Canada Post Airmail. If you would prefer a different delivery service, or if you need to have your order expedited, please let us know and we will be happy to provide you with a quote for your preferred service.
*Canada Post Airmail does not include tracking or insurance. If you require these additional services, be sure to specify by messaging us prior to placing the order and we will accommodate you. Please note that tracking and insurance add an additional cost to the shipping.
*Occasionally, we may drop-ship from the United States to expedite the shipping process, particularly for our US customers.
*In the rare event that your package is lost in the mail, we will do everything in our power to help locate it. However, please understand that we cannot be held responsible for the package once it has been posted.
*Your order will be shipped within 2 business days of purchase. The estimated arrival for domestic packages is within 2-10 business days from the date you receive your shipping notification. International packages take anywhere from 6-12 business days from the date of the shipping notification. Please note that to some countries, the shipping may take even longer, depending on the mail carrier in your specific country.
*Please note that all international orders (including USA) may be subject to additional duties, import taxes, brokerage or customs fees upon delivery. These fees are the responsibility of the purchaser.
* All items purchased on the same order are subject to only one shipping charge, so be sure to check out all of our great items. Please make sure to purchase all your items in the same transaction, as we cannot combine shipping for items purchased in different transactions (even if they are shipped together).
*We accept most major credit cards, PayPal, money orders and Etsy gift cards. If you would like to pay via money order, please contact us and we will try to accommodate you.
Returns & exchanges
*We issue refunds on merchandise returned within 14 days of purchase. Items must be returned in original condition. The buyer is responsible for return shipping cost. When we receive the items, we will process the refund for the cost of the items, less the original shipping charge.
*We are not currently able to provide custom embroidery, however if you're looking for something special we will do our best to find it for you.