Please make sure that you have the correct address.
You will be provided with a tracking order after your order is placed.
If the item that you purchase is a gift, please let me know so that I can include a gift card at no additional cost. You'll need to let me know what you want written on the card and I won't include the sales receipt.
I Please note that each item is carefully packaged to prevent damage during shipping.
I ship via UPS which usually takes 3-5 days for delivery after payment has been received.
If you have an order with 5 or more items, please contact me so that I can give you a discount on shipping.
I currently do not offer expedited shipping.
Please contact me via Etsy conversations if you have any questions. .
My shop accepts Pay Pal, Etsy gift cards and credit/debit cards are accepted via Direct checkout. I do not offer refunds or exchanges as my items are customized.
Returns & exchanges
All sales are final since all items are custom made. This shop does not accept returns or refunds.
In the event that your item is damaged during shipping, I will make every effort to resolve the issue. Please send me a photo of the damaged item within 3 days of delivery. Buyer will be responsible for the cost of re-shipping the item.
Customer satisfaction is very important to me so feel free to share any comments or suggestions with me. There's always room for improvement. Thank you for purchasing from my shop. Don't forget to tell your family and friends about Lynette Perry Designs. Thank you!