I process and ship the items usually the next day. Time of shipping depends of location but usually takes 5-7 days in US and international can take up to 2-3 weeks. Shipping to UK will take 9-21 days. Shipping to Australia will take up to 23 days. Shipping to New Zealand takes about 15-25 days. Shipping to France takes about 15-30 days, Shipping to Canada 10-20 days.
If you require insured shipping, express shipping or signature confirmation send me a convo. Please be aware that I cannot be held responsible for lost packages.
International customers: please note that some packages are sometimes assessed customs fee which is the responsibility of the buyer.
I accept payments with credit cards, Paypal (through direct checkout) and also Etsy gift cards . You can choose direct checkout with both credit cards and Paypal.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
I have no refunds or returns.
I believe my products are very nice quality therefore I would like my customers to be fully satisfied .I try to describe and show the product as much as possible in the listings. I would like to remind customers that some stones are in a rough state, have natural imperfections and they are all different in shape. The lack of info in my descriptions doesn't mean to make assumptions about the product quality ,color or something that the customer imagined or assumed. Please ask questions before buying if you want something specific like similar stones sold seen in my shop, specific shape or hole size. COLORS: same item can differ a lot from monitor to another so please expect variations. I am not a professional photographer but I try to take my photos in the daylight settings .I encourage you to please ask questions if unsure or want more specifications about the product before buying.
Note: I believe in saving the environment and for eco friendly purposes I don't provide the receipts with the order.