◆Please make sure you provided the right shipping address!!!I ship orders to the address YOU provided to Etsy.If you need it to be sent to different address,please make sure to contact me.Otherwise your package will be sent to the address you registered on Etsy accordingly.If you gave me a wrong address and the package was sent,there is nothing I can do and I will NOT be held responsible.Its customer's responsibility to provide accurate shipping address.If the package is returned to me because of the wrong address,you will have to pay the full postage again or I will send you the refund for the order MINUS the shipping cost.
◆All orders ship out by Post Canada.The postage you are paying DOES NOT include insurance.If you need to insure your packages,please convo me.I can provide you an insurance or tracking number with extra charge if needed. I DO NOT take responsibility for lost,stolen and damaged goods unless you purchased insurance!
~Ive sent over 11000 packages since the opening and there are 15 broken cases reported:(It is QUITE RARE.But since letter post does not allow packages to exceed 2cm in thickness,I can not wrap them with bubble wraps.I DO PUT EVERY ORDERS INTO PLASTIC BAGS THEN BUBBLED ENVELOPES.But thats the best I can do.Most of suppliers mail packages this way. Unfortunately,I can not be certain of your order's safety once its mailed out. If you decide not to take insurance,and some items arrived broken or got lost in transit.Please do not leave negative or neither neutral feedbacks base on your unfortunate shipping experience.Insurance option is given to all customers to avoid this kind of situation.Im not the one to be blamed if you are taking the risk.This is why customers MUST read my shop policies before purchasing. If the package is insured,I will give refunds on broken items!
I DO NOT SHIP to Portugal and BRAZIL,Ive had enough BAD experiences.(EXCEPTIONS--Repeat customers who had smooth transactions)
★Important Terms of Combined shipping★
Combined shipping rates that are listed are ONLY meant to be applicable when you make 1 transaction(payment).If you place 2 or more orders and paid them separately,I can still send your orders all together and refund you a part of the shipping cost that you overpaid.HOWEVER,there will be a processing fee of $0.30 for each separate payments. So,please make sure that you have everything you need before submitting your payment.
♥☆My shipping days and Payment Deadline☆♥
I ONLY ship packages twice a week.Tuesdays and Fridays.If you want your package to be sent on these days,Cleared payment must be received the day before.Here is the deadline table.
Shipping on Tuesday--Orders that were made on THURSDAY(AFTER 3pm NewYork time),Friday,Saturday and Sunday.
Shipping on Friday--Orders that were made on Monday,Tuesday,Wednesday and THURSDAY(BEFORE 3pm NewYork time)
My products price is set for product price ONLY.
Shipping rates include--
2.Handling fee and processing fee.
I pack TONS of packages per month.I spend many hours packing.I do this for living and I do consider spending my time shipping and packing is WORK. If you see that if you get over charged more than $5 than the actual postage on the envelope,please feel free to contact me and I will be more than happy to refund you.(This happens sometimes on LARGE orders) If you do not agree with my shipping rates,PLEASE DO NOT BUY from me.
It can take about 2 to 4 weeks for packages to arrive to international destinations including U.S.A.Sometimes faster ,sometimes longer if your package gets held at custom.Im not responsible transit delay if any.
★Immediate payment is required when you check out.
★I accept Paypal payments,Etsy gift card and all major credit card payments.
★I correct taxes on all products and postage. Quebec GST 5%+QST9.975%=14.975%.Rest of the provinces GST 5% only. I have the GST\QST account as a business owner and Im obligated to correct taxes within Canada.
Returns & exchanges
*I do not accept returns or exchanges unless I made wrong descriptions on items.
*Some of my items have scratches,minor spots,and dirty backs(back of cabochons).Please consider it before purchase.I will not give any refunds for items that have minor flaws.
Thank you for your understanding:)
♥♥Questions you may have♥♥ If you have any other questions,please convo me and I will be happy to assist you!! OR by emailing me at--dontpanic464 [!at] hotmail.com Thank you so much!!