Your files will be available to download once payment is confirmed. Here's how.
I accept payments through PayPal and via Bank Transfer.
I'll ship an item as soon as it's paid for. When ordering a custom item: I'll start making the item especially for you as soon as I recieve full payment of the item.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I do my absolute best to make sure all descriptions for each items are as accurate as possible. All measurements are approximate as each item is individually handmade. Please ensure that the measurements meet your requirements before making your purchase.
I also do my best to take clear photographs that display the colour as accurately as possible. However, please note that colours may vary on different computer monitors. If you have any questions about the colours of my items, please don't be shy and contact me.
I am confident that you will be happy with your purchase but if not, I am happy to offer a refund. I will refund the price of the item but not outward or return postage. The refund will be returned via Paypal after I recieve the item back.
If you wish to receive a refund or have a problem with your item you must contact me within 48 hours from receipt of your item so I can advise you of the return procedure.
To avoid losses during sending it's possible to have your item shipped by Track & Trace or Secured Mail (I recommend this especially for US based buyers). Convo me about these possibilities.
I am always happy to answer any questions before you make your purchase.
All items are hand made in a smoke-free and pet-free environment. Items will be gift wrapped before sending them out. If you have any questions regarding this, please contact me.
If you have any questions about my items, please don't hesitate to contact me. I am happy to answer all your questions.