Thank you for visiting my shop and let’s get crafty! Calani
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Your files will be available to download once payment is confirmed. Here's how.
Paypal only. All payments must be made before the commencement of any design work or before any orders are sent via email. Any taxes apply for the transaction should be borne by buyer.
Returns & exchanges
Due to the nature of digital files, NO REFUNDS will be issued once an order has been placed. Let me know if you received a damaged or corrupted file and I will be happy to resend the files. You can drop me a convo with any questions regarding our products prior to purchase.
REPLACEMENT FILE I will be happy to send you a replacement file should you receive a damaged or corrupted file within 30 days after your purchase.
Please check your purchased files straightaway after download.
==== OPERATION HOUR ==== Crafty with Calani is located in Singapore, which falls into the UTC+8 time zone. (12 hours ahead of New York, 15 hours ahead of California, 7 hours ahead of London and 2 hours behind Sydney).
My Etsy shop is always open for purchase, and for instant download products the link to download will be sent to you in around 10 minutes time, no matter what time you make the purchase. However, due to time difference, for customer service and communication purposes please allow me 24 hours to respond to your inquiries. If you contact me on Saturday-Sunday, then it will take me around 48 hours to respond.
==== TURNOVER TIME ==== For all customizable file, you will receive a design proof in 48 hours after we received the payment and your custom text. You are allowed to make 1 more time changes on the design proof. The final file will be sent in 48 hours after we received your comment.
I will not entertain any requests for changes once the final file has been sent, unless there is a typo error on my side (buyer need to show proof that I made a typo error).
==== CUSTOM ORDER ==== Please contact me if you want to purchase items that are currently not available in the shop. If the deal goes through, I will create a custom order listing for you to purchase.
==== PRINTING & COLOUR OUTPUT ==== For now, I do not offer printing services. You can print at your home using your own printer (use inkjet and laser printer for best quality printout) or you can bring them to printing lab of your choice.
Please note image color may vary upon printing due to computer calibration, ink & paper brand and quality, and printer settings.
I am not responsible for the resulting color variations as there are a vast number of variables available for printing. There will be no refund and no color revisions of the file if you do not like the printing result.
==== DESIGN ELEMENTS ==== Due to copyright issue, I will not able to provide the files of some design elements that is not created by me (i.e font). For font, I will provide you with the name of the font that I use, you can search and download the font by yourself. For other design elements (if any), I will stated my source in the instruction page and you can download them from the original source.
==== LICENSING & COPYRIGHT ==== By purchasing any item from Crafty with Calani, you are agree that you are responsible for understanding how to use the file properly as well as having the proper software to use the files.
Buyers SHOULD NOT - Claim ownership of the artworks & designs - Use either overall or part of the products for commercial use and mass production. Crafty with Calani’s product license are only for personal use for both printed or digital format. - Distribute the purchased products to anyone else by email, flash drive, cd-rom or any other file-sharing method and also as a printed format. License will only cover the purchaser. - Forward the link to download the file to anyone. - Resell either overall or part of the products as it is, and in a repackaged format such as digital scrapbooking items, Photoshop kit, design template with extractable images, and clip art kits - Resell either overall or part of the products on printed format or on any print on demand site - Use and transform either overall or part of the products on any form of mass production commercial art (i.e wall art, desktop wall paper, fabric design, and so on)
==== NON PERSONAL USER ==== Please contact me prior to purchase if you wish to use my products for non personal use. I.e: - If you are a party planner who wish to use my products for your client - If you wish you to use my products for school event, church event, charity event - If you are a designer who wish to use my products for your client basically if you have doubt, just contact me :)
==== COMMERCIAL LICENSING ==== Please contact me if you are interested in licensing my design.