We ship to every destination in Australia. Shipping internationally can be arranged if you can contact us via the contact us tab under the shop owner information on the left side of the page with your order and your location we can advise you on the shipping cost. Our hand poured candles normally ship within 3 days due to preparation. If you have an urgent order you may contact us via the contact us tab under the shop owner information on the left side of the page and we will do our best to get your order to you sooner.
Payment needs to be made within 3 days of purchase, if there is a need to cancel the order this would need to occur before the item has been posted.
Returns & exchanges
All of our candles are individually handmade, as with all handmade candles no two items are alike. You may notice small flaws that are common traits of handmade candles, these small flaws gives each candle its own unique charm. All claims for credit and/or damages must be placed by email within 5 days of receipt of merchandise. If you are not satisfied with your purchase please contact us with the reason of dissatisfaction and to obtain instructions on returns and/or product exchanges. Jenarna Candles will not give credit refunds without prior authorization. The original shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective. Orders cannot be cancelled after the items have been posted, refund can happen after the customer has shipped the items back to Jenarna Candles at their own cost and they must be returned in the same condition they were received. For exchanges the customer would also be responsible for the cost of the shipping from Jenarna Candles back to the customer. To return any item, you must contact us via the contact us tab under the shop owner information on the left side of the page and inform us which item(s) you are returning. Please repackage the product(s) in the original packing materials (some of our products come in a gift box
Custom orders can be taken via the contact us tab under the shop owner information on the left side of the page