I aim to dispatch your order within two working days (but please see shop announcement at top of Poppy oh Poppy homepage for temporary changes to this due to bank holidays etc.) I
To keep postage prices as low as possible, I usually use second class post in the UK, this only usually takes a day longer than first class.
Outside the UK, please allow for longer delivery times.
Payment is due at the time of ordering.
I prefer to receive payments by Paypal, but am happy to accept the alternative methods. I will often be able to send your parcel a day earlier if payment is by Paypal. It is not necessary to have a Paypal account in order to use this method.
If ordering from outside the UK, please be aware of any taxes you may be liable for in your country, as unfortunately I cannot be responsible for these.
Returns & exchanges
I hope you will be happy with your purchase, but if, for any reason, you are not, please contact me within 14 days of receiving your item, to discuss returning the item. Unless the item is faulty, I cannot refund any post and packing charges.
I will be happy to discuss requirements for any custom made orders.