We dispatch orders daily, and you will receive a shipping notification to let you know that your order is on its way. Only fully paid items will be shipped. Orderes are almost always posted within 24 hours of receiving your order.
Within Australia, shipping times can vary from 5 days up to 1½ weeks, depending on the destination. International shipping times vary but 3 to 4 weeks is around average. (Sometimes 5 weeks in busy postal times such as the lead up to Christmas)
It is rare for parcels to go missing, but it does happen. Let us know if your parcel does not arrive within the generally allowed shipping time.
Payment options include Paypal, Credit Card or Debit Card. If you have any questions, don't hesitate to send us a message.
Returns & exchanges
If you are unhappy with your purchase for any reason, please let us know. We are committed to giving you an enjoyable on-line shopping experience and will jointly resolve any issues that may come about.
Communication is the key. If you are not satisfied with an item for any reason, let us know before you post the item back to us so that we can start to resolve the matter speedily. We will exchange the item or refund your money usually as soon as we received the returned item. Returning shipping cost however will be on a buyer.
We Love To Chat: We want you to be happy with your purchase, so please contact us any time in the purchase journey if you have any questions or concerns.
Gift Giving: If you are sending an item as a gift, we are usually able to provide wrapping, personalised card and will exclude the receipt. Just let us know.
Bulk Orders: We gladly take requests for bulk orders, and can supply a bulk purchase discount if applicable. Please contact us to discuss your needs.