** NOTE: All Items are sent using International airmail If you prefer me to send using Registered Mail, please let me know in the "Note to Seller" at checkout. Please note that for this Registered Mail, there is a tracking number and there will be extra charge. However, I will not be responsible if the mail is lost (rare) unless you want to pay to have item insured.
Purchases above $100 will be sent with free registered mail.
******************************** For Shipping information: ******************************** * United States and Europe countries may take between 10-14 working days (excluding Sat & Sun) to reach. * Australia and other Asia countries may take between 7-10 working days (excluding Sat & Sun) to reach. * Other countries may take as long as 4-6 weeks depending on your customs.
Please be patient during holiday season when post maybe busy and slower than usual. If you did not buy registered post, I cannot answer any "where's my item?" question since there is no tracking number.
I will no longer accept any orders from "risky" countries like Saudi Arabia. Orders will be refunded immediately. For countries where custom delays usually mean slow deliveries, I will advice paying for registered mail or it will be sent at your own risk.
Direct checkout and paypal available.
Sometimes etsy will take a longer time to process certain orders. I am not allowed to ship item out before confirmation. In such case, I will keep you informed when it is taking longer than usual and also when payment is confirmed and in. Your payment will be held in the process by etsy and either released to me when order is confirmed or refunded back to you if it doesnt go through.
Please be understanding in the meantime.
Returns & exchanges
No refunds on personalised or custom made orders so please be sure when placing an order. Since these are handmade, please allow for slight discrepancies between two "identical" items. If you are unsatisfied with the product, please email me and we can discuss exchange or refund options. There is no refund for items not received if registered mail is not bought. However, if the item is returned to me because it wasn't able to reach the recipient and you wish to cancel the order, I will issue a refund for the item, excluding shipping charges. This will take some time so please be patient. I will only issue a refund when item received.
I accept customisation on certain products (colors or quantity for example). Feel free to email me any enquiries. I will do my best to accomodate.
For craft supplies, please convo me for bulk/larger orders. Usually bulk discounts available.