*November-January Holiday Shipping Information* Items are shipped from Sydney (without tracking) the next business day (custom orders in 2-3 business days). Shipping timeframes are estimates only. International buyers, please take note of shipping estimates. In busy holiday periods it can take up to six weeks for items to arrive in the US or UK. Unfortunately I have no control over this, but if you have not received your item after six weeks from the shipping date, please contact me. Express post options are available for domestic and international buyers at an additional cost.
Australian buyers • All items are dispatched within 1 to 3 business days unless otherwise stated. • Items are dispatched via Australia Post (regular post) * Estimated delivery is between 4-10 business days. Delays may occur during holiday periods. • Courier, express, and registered services are available upon request at an additional cost.
International buyers • All items are dispatched within 1 to 3 business days unless otherwise stated. • Items are dispatched via Australia Post (standard air mail). No tracking available with this option. * Estimated delivery is between 1-3 weeks, however it can take up to 6 weeks especially during holiday periods. • Courier, express, and registered services are available upon request at an additional cost. • Worldwide postage is available for all items. If a cost is not specified for your country, please contact me to obtain a quote.
INTERNATIONAL CUSTOMERS: PLEASE NOTE : When your package arrives you may have to pay additional customs fees or import taxes for which you are responsible. We unfortunately have no control over these fees and are not liable for these fees. If you think this may be the case or you have not ordered from overseas before please check with your post office prior to ordering. At times some European countries can delay items in customs for over a week- again, we have no control over this.
Digital Items: * Delivered directly to your Etsy account. Please contact me if you have any problems.
Payment is required at the time of order. Bookish Gifts accepts credit card, direct debit, paypal and Etsy gift vouchers.
Returns & exchanges
I gladly accept returns
Contact me within: 21 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I'm sorry I do not offer a refund for digital items, however if you are not happy with the product I will do my best to rectify the problem.
If you are unhappy with a physical item purchased, please contact me immediately. I only offer refunds on items that are damaged or defective. Photo evidence will be requested for insurance purposes.
I ship all orders via standard Australia Post unless otherwise requested. I am not liable for any delays in delivery. Standard shipping generally arrives within 1 week (Australia) or 4 weeks (International). These times may be longer during busy holiday periods.