Standard order processing time for vintage items is 1-2 business days unless otherwise stated.
Vintage items are delivered via 1st class Royal Mail within the UK, or via International Standard Delivery by Royal Mail. You will have the option to upgrade your shipping to tracked and/or signed for upon check out.
★ Handmade Lingerie
Standard order processing time for made to order garments is up to 5 weeks. Ready to ship items have a processing time of 1-2 working days. If your order contains a combination of made to order and ready to ship/vintage, all items will be shipped together. You may contact us at any time for an update on your order, please include your order number.
All orders are neatly gift wrapped inside a luxury box, ideal for storing your lingerie in. Our outer packaging is always discreet but may include a customs label for international orders which describes the contents.
Handmade garments will be sent via Tracked and/or Signed For delivery by Royal Mail.
All postage costs are listed individually per item - postage costs are automatically combined when more than one item is added to your basket.
Effie Butterworth is not liable for any additional taxes charged at border control/customs.
Orders must be paid for immediately after purchase.
Orders may not be cancelled once finalised.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Certain vintage garments and pieces are eligible for a return to customers based within the EU; this excludes those garments of an intimate nature, for health and hygiene reasons. If you wish to return your order, please contact me within 14 days of delivery and items must be shipped back within 21 days of delivery.
It is important to us that you are completely in love with your vintage garments, it is for this reason that all listings are described as honestly as possible. If you feel as though your item/s have been grossly mis-described please get in touch.
★ Handmade Lingerie
Made to order and bespoke garments are non refundable, please choose your size and colourways carefully prior to ordering, as orders may not be changed or cancelled once placed. Ready to ship items may be returned within 14 days of receipt, providing that they are unworn and still have all labels intact.
We aim to respond to all correspondence within 2 working days.
Many of the items sold on Effie Butterworth are vintage and therefore could be anywhere between 30 and 150 years old. I am both thorough and consistent with my listings and I try to ensure that they are described as accurately and as honestly as possible, however no vintage item should be purchased with the expectation that it will be brand new, unless it has been listed as so. Signs of age and wear are likely to be present but will be described to the best of my knowledge.
★ Handmade Lingerie
If you're looking for something different to the offerings in our current collection, we are able to take on a limited number of bespoke clients to fulfill your vintage lingerie dreams. This option offers you complete design freedom, with no limitations and the result will, naturally, be entirely unique.
It should be noted that complex garments may require in person fittings in York, UK.