I ship through the US Postal service using first class and priority mail depending on the weight of your order. Priority and first class mail orders will be provided a tracking number.
If you are unsure about shipping costs, contact me for a shipping quote.
I ship weekly on Tuesday and Wednesday to ensure that packages are not stuck in the post office over the weekend.
I accept orders up to Sunday evening to ship on the following Tuesday and Wednesday. Orders placed after Sunday will ship the next week.
Occasionally shipments must be delayed due to rain. Overly saturated soil can lead to the succulents being damaged during transit.
Shipments may also be delayed due to federal holidays. I appreciate your patience and understanding.
Succulents are shipped as they are pictured with their pots and soil. Sometimes small amounts of soil may become loose and get on the leaves A simple watering will remove the soil without damage the plants.
If you would like to make a special arrangement for shipping, send me a message or e-mail at email@example.com
I accept all major credit cards, pay pal and Etsy gift cards. Your payment will be processed upon placement of your order.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with your order, please let me know! I will replace or refund orders that arrive damaged or are not to your satisfaction. No return necessary.
Your satisfaction and continued support is more important to me than your money.
Message me and let me make it right!
If you cannot find the answer to any of your inquiries within my shop do not hesitate to message or email me at firstname.lastname@example.org