All items are insured. If a package is lost in transit, there is a 21- 30 day window that you must wait before filing a lost package claim. This is per USPS, not my personal policy.
All fees are due prior to shipment.
Returns & exchanges
I will gladly refund any order less the cost of shipping, as long as the item has not been altered (i.e. beads taken off the string). Just send the item back to the return address on the package. Do not forget to insure your shipment, I cannot be responsible for packages that are lost or damaged in transit. If an item is damaged we will file a damaged item claim for the refund with USPS.
I do not currently offer wholesale, but plan to in the future.