I ship to the address specified on your Etsy account. Please, make sure to double check your SHIP TO address to avoid delays or lost packages! Packages that get lost due to an incorrect Ship To address will not be replace or refund. If a package returns back due to an incorrect Ship To address, I will be more than happy to re-ship the package to a different address, but the shipping charges will be your responsibility.
● Shipping Charges are NON-REFUNDABLE
All International Orders are ship via Correos de Mexico -USPS First Class International Mail (small packages) and Priority mail but the time of arrival is not guaranteed. Both options include tracking number. Depending on where are you located, packages can take anywhere from 2 - 6 weeks to arrive.
● Please note that your package might be held in Customs and this might cause delays as well. Customer is responsible for any customs fees.
● Refunds are not granted for lost packages.
INTERNATIONAL ORDERS MAY INCUR ADDITIONAL CUSTOMS DUTIES..... Duties vary widely based on your country and/or location. international customs are the responsibility of the buyer, as is any other form of sales tax. you can check with your local post office to get more information regarding customs applicable for your country.
Correos de Mexico - USPS - DELAYS (1/2/2016) I have noticed that Correos de Mexico and USPS are delaying some packages randomly, even when ship via PRIORITY MAIL. I had a couple of packages that where shipped via PRIORITY MAIL and it took almost 5 weeks for these to be deliver. Please understand, that this is complete out of my hands to control, and as soon as I drop your package to a POSTAL OFFICE, it is their responsibility (USPS SERVICES) to deliver the package in the time frame they promised.
PayPal is the preferred way to pay as it protects both buyer and seller. If there is a need for an alternative, please contact me. It is also possible to arrange a LayAway, by making two to three payments through PayPal. We accept order cancellation only if you contact us within the next 24 hours after placing your order. All our items are made to order. Orders rurn arpund time is from 4 to 6 weeks.
Returns & exchanges
If you are dissatisfied with your order please contact us within one week. We will work with you to find a solution to any issue. Items for exchange/return must be in new condition and buyer assumes cost to ship item back to Wiwiurka.