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I am happy to work with anyone on custom orders! Please contact me with your ideas or requests and I will do my best to make it happen! All custom orders must be paid in full before shipping. In the event that special supplies must be purchased for your order, we will require pre-payment for the special order and an agreed upon time-frame until shipping will apply.
All of our shipping charges are calculated by Etsy. In the event that shipping charged is more than our actual cost, we WILL refund any overages that occur. Once your package is in the possession of the USPS or any other shipping company, any delay in shipment is out of my hands. If you do not receive your package or there has been a delay with the USPS, please contact me ASAP and I will do everything in my power to contact the USPS and help your package along to you. I strive for 5-star customer service, and want everyone to be happy with their orders! If for some reason you are dissatisfied, please contact me so that I may work to ensure your complete happiness with your buying experience from The Carousel Cowgirl.