Please allow three working days for delivery in the UK, and 12 working days for international delivery, although orders will often arrive sooner than this.
Please be aware of any postal strikes or delays in your locality; I can't be held responsible for late delivery if it's down to a known issue with the postal service.
I always send an email to advise when I have posted your order.
Sometimes things do go wrong with delivery which are out of my control... if you have not received your item within five working days (UK) of me posting it then please get in touch. For international deliveries please allow 15 working days. In the rare case of non-delivery please contact me within 30 days of ordering so that I can look into this for you.
Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.
I accept payment by Paypal or debit/credit card, as well as Etsy gift card. I do not accept e-cheques.
If you wish to cancel your order please let me know as soon as possible. Once your order has been posted then a refund is only possible once the item/s have been returned to me in saleable condition.
Personalised orders cannot be cancelled once they have been made.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
In the unlikely event that you are dissatisfied with your purchase please message me in the first instance, I will arrange for you to return the item to us, when it has been returned and is in the same condition it was sent to the recipient I will authorise a refund for the item.
Unfortunately I do not accept refunds for personalised items.
If you have chosen to return an item that is not personalised, the return shipping cost will not be refunded.