Inspect the contents for visible damage. If any damage is suspected, OPEN the boxes carefully for further inspection. If any damage or shortage is discovered, DO NOT SIGN the delivery receipt. Contact us immediately. You as the customer have both the right and responsibility to inspect the goods before acceptance. If the goods arrive damaged and delivery is refused, we will send replacement products at no charge. However, we will not be responsible for damage to any products that were signed for in good order.
Please carefully provide your exact name, billing address and telephone number that is on your credit card statement. Any incorrect information can cause a delay in processing your order.
Returns & exchanges
CANCELLATION POLICY: We handmade each item to order. Because of this, we have set return and cancellation policies in place. By purchasing from our shop, you are agreeing to these terms. To cancel any order, you must contact us via Etsy Message within 24 hours after the order is placed. The 24 hours includes Saturday, and Sunday. After 24 hours, you will be subject to a 25% restocking fee.
Since each item is handmade to order, all sales are final. We do not accept returns on any products than is made to size or to your spec .
IF YOU RECEIVE YOUR ITEM AND IT HAS DAMAGE OR HAS BEEN LOST
If there is any damage to you goods you must contact us via Etsy Message within 24 hours to let us know that the item arrived damaged. on made to measure we cannot refunds on items that arrived damaged, failing that we will replace the damaged item when the insurance payout after there investigation from the delivery company is completed and they pay out the hole value of the item that is damaged. you must inform the driver that the items inside the packaging is damaged before he leaves you with the goods. so please open the packaging before the delivery driver leaves you with the packaging. And before signing any paperwork. LOST ITEMS You must inform us if you do not have the item when 7 days has past .the usual delivery time is 3 to 5 days from that your item has been dispatched failing to inform us in that time could jeopardise your clams for a refund or a replacement item .
All the items we send are insured ,well packed and well labelled for delivery