Shipping shall be made within 5-10 business days in which the order was placed. All shipping shall be through Registered Post via Hong Kong Post.
Any taxes incurred in your country will not be responsible by Peony Alley and shall be paid by the customer upon delivery by the courier.
Peony Alley shall not be responsible for international customs. Customers are responsible for checking whether materials are acceptable for import to your country.
Peony Alley shall NOT be responsible of any loss or damages incurred once the package has been passed to the post office. This includes lost or damaged packages and if you decide to change your mind half way!
Payments can be made through Paypal. Any cancellations after confirmation of order shall be subject to 50% cancellation fee of the order amount.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.