We list only in-stock items in our shop unless we are making a special custom order. Orders are dispatched on Mondays, Tuesdays and Wednesdays. Orders for delivery within England should arrive within 2-3 working days; to other EU countries 5-7 working days and elsewhere 7-10 working days. I always obtain proof of posting of your order. If you wish to upgrade to a Tracked and Signed for service please send me a convo before ordering so that I can adjust the shipping fees. NOTE: For your safety international packages are sometimes checked by Customs and Security Staff on departure from England and arrival in your country. This can add a day or so to delivery. You are also responsible for any import taxes applicable within your country.
Buyers can pay with credit and debit cards, Etsy gift cards and other international payment methods. Your Direct Payments sales will accumulate here in your Shop Payment Account. You can also pay us in Euro's or GBP's by Bank Transfer (please ask for details). French and UK residents may pay by Cheque (drawn on a French or UK bank), made payable to "Janet Clarke" and sent to our contact address. Your goods will be held aside for you until your cheque arrives.
Returns & exchanges
Your right to return goods is protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. You have a right to cancel your order within 14 days after the day of receipt. Goods must be returned to us, at your cost, in their original condition and packaging for exchange or refund. We will refund your money within 14 days of receipt of order. Article 10 Directive Europeenne ecommerce. Any items that you return to us are at your own risk, therefore, we strongly advise all our customers to take reasonable care when returning any items to us. For example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. We recommend that you obtain proof of purchase, as we cannot be held responsible for goods lost in transit.
Your statutory rights as a consumer are not affected.