Immediately after you purchase one of my tutorials, you will be shown a link to the downloads page - the page where you can download the tutorial file.
Etsy will also send you an e-mail to let you know that your file is ready to download.
Clicking the "View your Files on Etsy" link in the email will bring you to the downloads page, from which you can download each file individually. After downloading, you will see the last date on which you downloaded it.
The downloads page is also accessible from your Purchases page and Receipt for your order.
Please save your tutorial file to your computer right away.
If something does not work out or you have any difficulties with accessing, opening, or saving your tutorial files - just let me know. I will be happy to help.
I will do my best to ship your jewelry, beads, or any other items (that are not tutorials) as soon as possible. I guarantee your order shipped within three business days from receiving the payment, but I can usually do it within one business day.
The fees in my listings are for shipment by First Class mail, with a tracking number. Insurance is not included.
If you would like to upgrade (for example, include insurance or have your item shipped by Priority Mail) just let me know, and I will revise the shipping for you.
Dear International Buyers, since the shipping fees vary so significantly depending on your location, I will need your exact address for an accurate quote. Please contact me prior to purchasing any supplies, beads, or tools. Please also note that I cannot be responsible for any extra fees or customs charges.
I accept PayPal and Direct Checkout through Etsy.com.
You may use any major credit cards with any of these two payment options.
PayPal is easy, fast, and secure worldwide electronic payment system. Your payment will be received almost instantly and without sharing your financial information with the seller. This service is absolutely free for you, and you do not even have to set up an account with PayPal in order to use it! To buy anything from my shop using PayPal, click on the green Add to Cart button located next to the item you are interested in, and follow the directions.
To find out more about PayPal, please visit PayPal website, http://www.paypal.com.
I also accept money orders.
I am sorry, but I no longer accept personal checks.
Maryland residents will be asked to pay state taxes.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please note that all my tutorials are non-refundable. Once you paid for it, it is yours. I will be happy to answer any questions you may have regarding the tutorials prior to your purchase.
For my jewelry and beads, I am doing my best to represent each item as accurate as possible through good quality pictures and detailed to-the-point descriptions. I encourage you to ask any additional questions you may have before purchasing the item of your choice. If, however, you are not completely satisfied with the item you receive, I will gladly refund your money provided that the following conditions are met:
-the item is returned in its original condition and original packaging; -the item is postmarked within 30 calendar days from the original shipment date.
Please notify me by E-mail before returning your item and pack it to minimize any damage during the shipment. Please also note that I will not be able to refund you for your shipping fees.
The refund will be made in the same form the payment for the item was made within one business day after receiving the returned item.
Please let me know if you have any questions about any items in my shop.
To receive automatic updates from my shop, subscribe to my RSS feed: http://www.etsy.com/rss_shop.php?user_id=62644
N E W .. T O .. E T S Y? Here are the instructions to help you with setting up an account (FREE!) and with the checkout process: http://www.etsy.com/help_guide_registering.php http://www.etsy.com/help_guide_checkout.php