If you have any questions ,please feel free to contact me 1. Spray water on the back of embroidery. 2. Place embroidery on garment. 3. Set iron temperature for cotton. 4. Cover embroidery with a piece of damp cloth. 5. Iron for 10-15 seconds. 6. Turn garment inside out and iron until dry.
Shipping cost is base on the weight of your order, please let me know what you would like to order and where is shipping to, I will send you price quote.
All items will be wrapped in cellophane, Securely packed in a sturdy plastic mailing bag for shipping, If you like your order shipped in a box, please let me know.
All items shipped via International Registered Airmail from China, I will send Tracking number after package is shipped,
Usually a package takes 10-30 business days shipped to the U.S.,but not sure！
** "BUSINESS DAYS" means Monday through Friday working days, it does not include Saturdays, Sundays and Holidays**
========To Track your package======== 1) How do you track your order? https://www.etsy.com/help/article/2775 This information is not always updated, if it shows the package has arrived to your country, you can contact your post office to find out when will they deliver your package, if you have any questions about your order, please always contact me first. 2) Here is a website "Track Global Postal", you can track your package at> http://www.17track.net/index_en.shtml
All packages are "REGISTERED Air Mail", Signature required when delivery, if you are not home when the package is delivered, please contact your post office for re-delivery.
Shipping internationally will go smoothly most of the time, every so often a package can get stuck in custom or if the post office has not scan the package, then there will be no information just yet, so I am appreciated that you would track your package online postal service in your country with the tracking number on the receipt of your order.
*** Buyers are responsible for any Import Taxes / Custom fee ***
Payment I prefer PayPal, you can use credit card to pay through PayPal.
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Returns & exchanges
If there is any problems with your purchase, please contact me as soon as possible, I will do my best to solve any problems.
If you have received your item and you are not happy with your purchase, please Convo me and we will do our best to find a solution! We are not responsible for any damages that may have occurred in the delivery process or lost packages! If your item has not arrived, I provide tracking information once your item is shipped, if for some reason tracking is not available I can provide proof of shipping! Once your order is shipped it is out of our control! We do not offer refunds for purchases or shipping fees once an item has been shipped! Please Convo us with any concerns you may have!
Etsy does not hold sellers responsible for postal delays,failures, thefts, losses or customs problems. The buyer and seller are urged to file a postal claim in the event of a postal failure.
2) Address Problems
Etsy does not hold sellers responsible for incorrect shipping address submissions. The buyer must provide correct addresses in both their Etsy and PayPal accounts at the time of Checkout.
3) Payment Problems
If the buyer has not completed payment, we will close the non-delivery case. A buyer may re-open their case if they send Etsy proof of payment.
The seller must refund a buyer for goods returned, provided the seller has offered a refund. The buyer may not force a return. Both parties must agree to the return. The buyer (sender) is not responsible for postal delays, failures, thefts, losses or customs problems.
5) Seller's Policy
Buyers will be referred to the seller's policy in any of the above events.
Q & A
Is the felt very stiff? For the plain felt, the darker colors are a little stiffer than the lighter colors, most dyed fabrics are like that. For the Printed polka dot felt, they are polyester also, but they seem to be soft in all colors, the fabrics made for plain felt and polka dot felt are different.
Review from customer (October 28, 2013): Really good polyester felt sample reference for colours; these are not the stiff type, neither are they the other very soft form. It is of medium stiffness, almost similar to that of the rayon-wool felt.
Do the felt fray easily or got out of shape easily? It frays a little, it won't get out of shape that easy, I have worked with wool/polyester blend felt before, they are softer than poly felt, it is like...if you have one way than you don't get it the other...I like softer felt, but easy to got out of shape, polyester felt is a little stiffer than blend felt, but won't get out of shape that easy...