Each frame comes complete with glass, foamboard backing and preinstalled hanging hardware. (Note: frames larger than 16" on the short side or larger than 20" on the long side will have acrylic instead of glass)
These frames are handmade by professional artisans in Colorado.
Turnaround Time: 3-5 business days for production + 1-7 business days for shipping. ______________________________________________________________
Standard shipping for all items are shipped best method at our sole discretion via Fedex Ground, FedEx SmartPost, USPS First Class, or USPS Priority Mail.
Expedited shipping methods including FedEx Express Saver, FedEx 2Day, FedEx NextDay, USPS Priority Mail or USPS Priority Mail Express are, in most cases, available for US Domestic shipments at an additional fee. Please be advised that not all USPS shipping options are guaranteed, unlike FedEx (except for Ground and Smart Post, which are not guaranteed).
In some cases, we may substitute your selected shipping method for a like-kind method offered by another carrier. In such cases, the estimated duration or days in transit will not change. For example, if we produce your item sooner than estimated and you have selected "USPS Priority Mail Express (1-2 business day)", we may substitute this with expedited shipping via "FedEx Overnight" or "FedEx 2Day" services.
Our shipping carriers, FedEx and the United States Postal Service (USPS), ship to almost 100% of all locations worldwide. All orders must be shipped with one of our shipping carriers and a shipping service offered. We do not under any circumstance, ship any of our products with your own shipping method using an alternative carrier. If you are located internationally and require an alternative shipping carrier, we recommend that you research a freight forwarder. A freight forwarder would repackage and ship the product to you after our shipment is received at their Domestic US location. The sole exception to this policy is for "pickup from lab" orders where the product(s) will be picked up at our location and the shipping cost will be fully refunded.
If your package arrives damaged and the contents possibly damaged, please note it with the delivery employee. Contact us to file a claim and to get the broken item replaced. Take pictures of the packaging and contents.
Once your package(s) has been tendered to and is in the possession of the shipping carrier, any additional fees or charges - including, but not limited to: duties, import fees, redelivery attempts, tariffs, taxes and VAT - are the responsibility of the importing party and/or ship-to recipient.
We accept Paypal and Credit Cards. Sales Tax is collected for items shipping to Colorado. You are responsible for any other taxes/import fees/VAT in your area.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If for any reason you are unhappy with your item, you may send it back for a refund. No refunds after 14 days of receiving item. Contact us for an RMA to send back the item and receive your refund. Item must be in new condition. Customer pays for return shipping. Shipping fees will not be refunded.
Unless there is an error in production on our end, we DO NOT provide refunds on orders that are customized made-to-order items (for example, non-standard or non-listed sizes). No refunds will be given for mistakes made from incorrect information that you provide. If there is an error, please contact us to see if it can be corrected.
All items are provided "as is" without warranty of any kind, either expressed or implied. In no event shall we be liable for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data, or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of our products.