We can not be held responsible for late delivery of items. All items will be dispatched from our premises within a time-scale to suit your needs. Items are sent as standard with Royal Mail 1st class and 1st class signed for. This does not carry a specific delivery date. The option of Royal Mail special delivery is available for a guaranteed delivery date before 1pm. Items sent 1st class or 1st class signed for are not considered as lost until 14 days have elapsed. If you have not received an item in this time, we will then accommodate you with either a refund or replacement. Please get in contact if you need to discuss your delivery options.
Payment in full must be received before we create your customised garments/items (unless otherwise agreed). If bulk ordering for a fast turnaround, please avoid in delaying payment as this will only delay our production process.
Once payment is made and the design(s) for your garments/items has been confirmed, additional changes to designs, colours or sizes of garments/items may result in extra charges.
Returns & exchanges
As many of the garments/items we produce and supply are custom, we cannot except returns or issue refunds unless there is an error which is completely our fault. The Consumer Contracts Regulations 2013 (Previously Distance Selling Regulations Act of 2000) is not applicable to us for two reasons. Firstly, we are a business to business site and therefore exempt. However, since we do also supply private customers please be aware that by law, The Consumer Contracts Regulations 2013 (Previously Distance Selling Regulations Act of 2000) does not apply to “personalised goods or goods made to a consumer’s specification”. We are therefore unable to accept any returns on custom items unless we make an error or there is a fault with the garment/item. Discretion may be used on items that may possibly be re sold as a stock item. You must request a refund within 14 days of receiving your item.