We choose the best shipping method relative to the size and weight of the item(s) ordered.
If you have a deadline when your product(s) need to arrive, please write us a note. If we need to upgrade your shipping method in order to make your deadline, you will be contacted before order shipment.
International orders are also accepted. Please contact us before placing an order and we will give you an accurate shipping quote.
We accept all major credit cards and PayPal. CA State Sales Tax is only charged for in-state (California) orders. Orders may be cancelled until they are processed and shipped out to you - let us know right away if you need to cancel an order.
Returns & exchanges
We accept returns on all items, except where noted in the item description.
All returns not of our error are subject to a 15% re-stocking fee and the cost to ship the items back to us is the customer's responsibility.
All items must arrive back to us in resellable condition in order to qualify for a refund.
Contact us for details on getting a return authorization.
Oak Creek Printworks offers custom cutting on many of our products, including archival mats, glass/Plexi, foam core and frames. Please contact us with the details of your request and we will send you a comprehensive quote.
If you need large quantities of any of our items, let us know and we can create a custom item for you to purchase directly in our Etsy shop.