Shipping Upgrade: We do offer shipping upgrades. Please contact us for a quote based on your needs.
Insurance: Our packages are not shipped with insurance, but it can be provided for an additional fee.
Please note that shipping upgrades do not bypass the processing time that is outlined above.
Tracking Information (domestic orders only): When your order ships you should receive an email that includes your USPS tracking number. Please note that the USPS does not always scan the en route package . It is very common for it to get scanned when it leaves us and again when it gets delivered.
Address Changes / Wrong Address: If you accidentally entered the wrong address when filling out your transaction don’t worry, it happens. Please contact us ASAP to correct the address.
If we have already shipped your package you will be responsible for contacting USPS to correct it. If the package gets sent back to us you will need to pay for return shipping.
Other IMPORTANT Notes About Shipping: Once we drop your package off at the Post Office it's delivery speed is out of our control.
We're happy to help you locate your package/tracking information and assist you with the shipping process, but please keep in mind that USPS is a separate entity from us.
We are not responsible for any USPS lost packages. Please contact USPS if you fear your package has been become lost in the mail. We do offer insurance for your packages if you are worried about a non-delivery or loss.
International Shipping: We ask that international customers are patient when it comes to the arrival of their package. It can take up to a month to receive your package if it's being shipped abroad. We are not responsible for customs duty and other charges that might be charged to the customer by their country's customs and duty department or authority.
Please note : Due to Handmade/Handcrafted nature of many of our products, no two pcs will be exactly same and some variation is not considered as defective as per industry standards. Thanks.
We accept Paypal & Credit Cards through Etsy .
Returns & exchanges
We request all the customers to please convo us if they have even a small doubt or a question about our products as sometimes it's not possible to describe every single detail of a product. We try to pass the value to our customers by keeping small profits.
Still we will be happy to make refunds less shipping charges on unopened/resalable items if you are not 100% satisfied with your order.
Please understand that you may have to pay for the return shipping; but it depends on the particular circumstance.
CLEARANCE listings are non-refundable and/or non-exchangeable. Please convo if you need additional information about the product. we will be happy to send more pictures and /or info if needed.
Custom order is a final sale and is non-refundable or non-exchangeable.
Please contact us here on Etsy or at email@example.com if you are at all unsatisfied with your order. We value customer service and want everyone to be happy with their transaction
We sell wholesale. Please message us for pricing or email us at firstname.lastname@example.org.
For shipments outside USA we will not be responsible for any customs duties in the respective countries.