All pre-made items are shipped within 1-3 business days after payment is received.
All CUSTOM order are shipped within 3-6 business days after payment is received.
All items will be shipped to the address on the order receipt. Please provide the shipping address if it is different.
Actual delivery time will vary with individual orders and post offices.
Rush a order
Ask about free shipping on bulk deals
Payment is due at the time of checkout.
Payments: Etsy Gift Cards, PayPal and credit cards Etsy Direct Checkout Squared payments
Please cancel within 24 hours of ordering.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I hope that you will be 100% satisfied with your purchase. Please contact me with concerns. Return Policy for Personalized Items
If you are dissatisfied with your personalized items, please contact madebykraftee.com within 4 days of receiving your order. We will work with you to resolve the issue quickly. Customers are responsible for shipping cost on returns.
It is your responsibility to review your order and confirm that it is correct before submitting it to Made by Kraftee. Your order is specifically made for you, and therefore Made by Kraftee cannot accept returns or refunds of personalized products if the dissatisfaction is not due to an error by Made by Kraftee. For instance, Made by Kraftee cannot refund personalized product if the quality issue is due to: typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.