Jewellery will be shipped within 1-3 business days after payment is received.
Orders are sent through Australia Post to the address provided in Etsy. Please make sure this is correct before submitting your order.
Parcels are shipped via standard post with no tracking number. If you would like to upgrade to registered post with tracking, please message me BEFORE placing your order so I can let you know how much this is.
In order to keep postal costs low, all floating charm lockets are sent in a pretty jewellery pouch safely wrapped in bubble wrap and in a cardboard DVD mailer box. However, if you prefer the locket sent in a gift box please message me prior to purchase as additional postal costs apply due to the height of the gift box.
**Australian customers** Your parcel should take approx 2-3 business days to arrive once shipped.
~~~~~~~~~~~ **International customers** Your order is shipped from beautiful Melbourne, Australia - delivery times vary from country to country. It will generally take 7-21 business days for your parcel to arrive.
Customers from Canada: Please note there is a delay currently with parcels arriving to Canada. Delivery appears to be taking more than 21 business days to arrive.
Purchasing for a gift or an occasion? International delivery time can be affected by country customs etc. so please allow sufficient time for your parcel to arrive to avoid disappointment.
Delivery delays Once your parcel is shipped please understand I have no control of delivery times. This is entirely dependant on postal services and sometimes customs...I would naturally love for you to receive your parcel quickly :)
Please contact me if your parcel has not arrived within the above timeframes.
All payments to go through Paypal.
Returns & exchanges
I would like you to be happy with your jewellery so if for any reason you're not please contact me within 7 days of receipt to discuss.