Thank you so much for your purchase. This is a downloadable digital design that is to be used in an embroidery sewing machine - This is NOT a finished item that will be mailed to you. As soon as we receive payment, you will receive a confirmation email from Etsy with information on how to download the design.
You will receive the design in a zipped folder in the following formats: .PES, BMC, VIP, VP3, XXX only
***This design only fits in a large 7 7/8" x 14” hoop.
Please check out my YouTube video for the instructions to make this jumbo pad. Link is provided below: http://www.youtube.com/c/NeedlesEmbroidery (newest video will go live September 14th, 2017. If you are buying this design before the live date there is an older tutorial, it just isn't as clear; however, the Instructional PDF has been updated and is ready to use now)
Please be sure that you have the proper software and hardware necessary to get the design on to your embroidery machine and stitched out. You need to unzip the files prior to being opened in your software.
There are no refunds on digital files. If you have a problem with the design, please let us know and we will try to help.
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Your files will be available to download once payment is confirmed. Here's how.
Invoices must be paid within 72 hours or invoice will be cancelled.
Returns & exchanges
Please contact for more information. Any requested refund must have pictorial evidence of damage or incorrect colour thread, size or name. Item must be mailed back to Needles Embroidery and Clothing.
There are no refunds on digital files because of its nature Thank you.
Some items may not be ready to ship. Please allow for 2-3 weeks for completion and shipping time. Thank you