RUSH PROCESSING SERIVE
This $6 fee pays for RUSH Processing. This means that your order will have a faster processing time than standard which is currently 3-6 full business days for any order. Your order will now be processed in 2 full business days or less.
Our shop's business days are M-F 8-5pm EST. IF YOUR ORDER IS PLACED AFTER 12 NOON EST, YOUR FIRST BUSINESS DAY IS THE FOLLOWING FULL BUSINESS DAY.
EXAMPLE: Order placed at 6pm on Friday - Business day 1 is Monday & business day 2 is Tuesday. Please make certain that you understand these terms prior to purchasing.
EXAMPLE: Order placed at 1pm Tuesday - Business day 1 is Wednesday and Business day 2 is Thursday. Please make certain that you understand these terms prior to purchasing
PLEASE UNDERSTAND THAT RUSH PROCESSING DOES NOT INCLUDE THE TIME FOR SHIPMENT ONCE PARCEL ENTERS THE US POSTAL SYSTEM, IT APPLIES STRICTLY TO TIME SPENT IN OUR PROCESSING FACILITY PRIOR TO SHIPMENT.
*If for any reason, your order is not applicable to the RUSH PROCESSING SERVICE you will be contacted and refunded for the fee with the option to cancel your order if needed.
**Once your order is shipped, this is a non-refundable fee. Due to US postal service delays & mishaps, if your shipping service doesn't deliver in their estimated time, rush fee is not a refundable fee.
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Shipping & policies
MAKE SURE THAT YOUR ADDRESS WITH ETSY IS CORRECT. Your item will be shipped to the address on file with etsy. If you are requesting a gift to be sent to someone special, please adjust the "ship to" address at checkout -- no exceptions. QBA, LLC is not responsible for shipping/reshipping when your address is not correctly entered into the etsy system.
If you have made multiple transactions (this means if you have checked out/paid more than one time) PLEASE contact me to let me know, otherwise, I may not catch this and your orders may ship on different days. If you wish them to be shipped together, SEND A NOTE.
I ship very frequently, but all orders will ship within 7 business days of payment received (unless there is a special note for increased production times or an issue with your order in which case I will let you know). There are always current processing times posted in the shop announcements section (PROCESSING TIME means from time of payment to the time I ship your order (this does not include post office delivery days). If you need to make arrangements for faster shipping, please contact us PRIOR to purchase and we will do our best to accommodate with our RUSH SHIPPING option for $6. Please note that there may be delays due to weekends and holidays as well as international services and customs. **Any delivery time stated with the USPS is an estimate, not a guarantee**
Items will ship via first class mail or priority, depending on package weight & size-- through the USPS. Please contact us prior to a large order and we can make up a custom listing for you, so we can possibly save you some shipping costs! I also combine shipping between my other store on etsy - 1898 Bathery & Co.
Once shipping labels are printed, tracking information is loaded automatically in the etsy system for you to view. You should also receive a shipping notification when your label is printed.
Queen Bee Apothecary, LLC is in NO WAY responsible for the use or misuse of any product purchased. I take care to include a full list of ingredients in each listing, so please take time to read them carefully checking for allergies.
PAYMENT ACCEPTED: Direct check out with credit card or Paypal. Please understand that if you pay with e-check via paypal, we will not ship your item until the funds clear into our account which could take 3-12 business days.
I accept etsy gift cards!
If you purchase an item and cannot pay, please let us know so we can cancel the order. Unpaid items will result in canceling of the sale.
Returns & exchanges
- Custom or personalized orders
- Items on sale
1- OUTER PRODUCT SEAL MUST REMAIN INTACT - broken seal=no refund
2-ITEM MUST BE SHIPPED BACK AT YOUR EXPENSE
3-WE DO NOT REFUND ANY POSTAL CHARGES
Please contact us PRIOR to purchasing if you have ANY questions regarding the products or scents. We will be happy to answer any and all questions prior to your purchase. We also sell samples of items, so if you think you may not like the scent, please ask questions or purchase a sample. Scents are subjective from person to person - so you may not always interpret the scent with your nose the same as I describe it. Descriptions are STICTLY based on the ingredient notes in the scent not the final scent or the way you perceive the scent to be.
IMPORTANT: I will not refund due to melted products left in hot mailboxes. If you live in a warmer climate area or order during the hottest months of the year, please note that Queen Bee Apothecary, LLC is not responsible for items that get hot in mail boxes or in cars. Be diligent in tracking your package if you order in the cold or hot months of the year, so your package will be attended to when it's delivered. Some products are heat and cold sensitive and will melt or freeze if left in mailboxes for long periods of time.
ONCE YOUR ITEM IS MARKED AS DELIVERED BY THE POSTAL SERVICE....you must contact your local branch or carrier to discuss delivery issues. Once the postal worker delivers packages, they scan the item into the system showing "DELIVERED". Unfortunately, we will not refund for an item that shows "DELIVERED" on tracking.
Please ask questions prior to purchase if you have any! If an item is lost in the mail, please contact me! Again, we will not refund for any package marked as "DELIVERED" in tracking. No threats of negative reviews will change this - they will be reported to esty admin team.
PURCHASE OF OUR PRODUCTS IS CONFIRMATION THAT YOU HAVE READ AND AGREE TO THE ABOVE POLICIES.
NEW POLICIES AT QUEEN BEE--
1-RUSH PROCESSING- $6. This is an option you can add to your cart with your order if you need your order "rushed" through processing which is currently 3-6 full business days. We have many requests at the time of order placement to please ship sooner than the advertised time of 3-7 business days. Please note that we are no longer able to rush out orders UNLESS the rush processing has been purchased. Please note that processing times DO NOT include actual shipping time once your package has been mailed.
2- EXTRA SCENT- Also, requests for additional or extra fragrance will now incur a fee of $1 per item. There will be a listing available to purchase for this as well. DOUBLE SCENTING IS NOT AVAILABLE ON SHAMPOO ITEMS, BODY WASH OR LIQUID SOAP as it thins the product.
3- SHIPPING TO INCORRECT ADDRESSES - If your address at check out was incorrect and the parcel is returned to us, the buyer will be responsible to pay secondary shipping charges. We realize that sometimes there are oversights with addresses and if you check out but realize that your address is wrong, PLEASE CONTACT US ASAP VIA ETSY CONVO SYSTEM so that we can make the correction when we ship your package.
Since all of our products are made to order, we do not cancel orders after 48 hours of placement. We do try to work with customers so please let us know what the issue is.
Any stock photos that show products overflowing are strictly for effect - your jar or bottle will of course, not appear the same! I also change bottle styles & tones from time to time, so your bottle or jar could differ slightly from the stock photo - but will always hold the same amount as the listing you purchased.
Please read listings regarding size and weight of items - all listings describe this fully and clearly! If you are unsure of a weight or size - please ask! Jars/bottles have a capacity size as well as a net weight size. These will differ depending on the weight of the product. Extreme heat/cold temperatures in transit sometimes cause whipped products to deflate somewhat and this could effect the overall net weight of product.
My jars and bottles are filled to the maximum capacity at shipment, if you get a product that is half full please contact me! All liquid items are taped or sealed prior to transit, but if any issues arise, let me know! WE WILL NEED A PHOTO SENT TO US OF ANY DAMAGED/BROKEN/LEAKY ITEMS prior to replacement or refund.
SALE OF QUEEN BEE APOTHECARY, LLC PRODUCTS ON ETSY BY ANY SELLER IS NOT ALLOWED - INTELLECTUAL PROPERTY OR TRADEMARKING INFRINGEMENT OF QUEEN BEE APOTHECARY, LLC PRODUCTS WILL BE REPORTED.
Please understand that your purchase is confirmation that you have read, understand fully, and agree to these terms as stated above.