I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Returns and exchange details If buyer want to cancel order, money will be refunded in full If you wrote to me in the first 12 hours after payment and if the order has not been shipped by airmail
If the order is sent. But the parcel is returned back and NOT through the fault of the sender, there are 2 solutions: 1. re-delivery - second delivery is paid by the buyer! 2. partial refund - 50% of the cost of the goods, not including shipping. DELIVERY DOES NOT RETURN!
Most items are made to order. I take care to ensure you are receiving a quality item made especially for you. I try my hardest to get your order shipped as soon as possible which is usually within 5-7-9 BUSINESS days
If your order is time sensitive (ei. birthday gift) and you are worried about receiving it before a certain date please convo me beforehand to discuss a faster timeline.
INTERNATIONAL ORDERS As the buyer, you are responsible for any customs fees, duties, taxes, VAT, etc that your country may impose in imported items. These fees are not included in the shipping costs. The parcel is considered lost after two months after sending (for Australia - in three months). All orders are sent by airmail from Ukraine with the tracking number (tracking number is now only tracks in Ukraine, the reason for me not known, I hope that soon will resume tracking the worldwide)
HOLIDAY SEASON SHIPPING I make every order by hand which means orders placed in December will take slightly longer than usual. Postal delays may also occur. Keep this in mind when placing your order.
RETURN OF THE PARCEL TO THE SENDER Buyer pays re-shipping in case: 1. if the buyer not take the parcel from the post office on time and post office returned the parcel to the sender 2. if the buyer indicated is not correct or not complete address and post office returned the parcel to the sender