Shipping days: Monday-Friday. Multiple items will be shipped together whenever possible. Your order will be shipped to the address shown on Etsy order. If you wish to send your purchase to a different address, please contact me directly. To avoid confusion, please confirm your address prior to purchase. USA DOMESTIC - Packages weighing up to 16 ounces are shipped via USPS First Class. Packages weighing over 16 oz. are shipped Priority. CANADA - Packages under 4 pounds will be shipped via USPS First Class International. Please allow extra time for international mail to arrive. Tracking information is not always provided by the postal service. Please provide a phone number for customs.
I do not accept returns or refunds. All sales are final. My listings are described and photographed as accurately as possible. Please read the listing carefully, and feel free to ask questions prior to purchase.
Florida residents will be charged 6% sales tax, plus any applicable discretionary tax for your county.
My shop is smoke-free and pet-free. My listings are described and photographed as accurately as possible. Actual colors may vary slightly from your computer display. FELT and THREAD: It doesn't happen often, but there may be minor color variations from piece to piece depending on the manufacturer's dye lot. Due to the natural fibers in felt and felt balls, it is normal to see occasional stray fibers.
If you haven't received your package, check the tracking information first. If your tracking says the package was delivered, but you don't have it, please check with neighbors to see if it was delivered to the wrong house. You can also contact your mail carrier or local post office for assistance in locating your package. First Class and Priority packages will usually deliver within 3-5 days in the continental US. International packages could take several weeks to clear customs. Tracking information is not available once the package leaves the United States. USPS does not guarantee delivery dates. Delays are possible during holiday seasons or weather-related events.
Yes! I want you to pick the colors you want! You may choose your own colors for felt sheets, felt die cuts, felt balls, and embroidery floss. Color charts are provided in the listing photos. Feel free to contact me prior to purchase if you have any questions about colors.
National Nonwovens maintains an active program to insure all their products meet the requirements of CPSC Act, as well as California Proposition 65. All fibers used in the manufacturing process are synthetic or natural, and processing chemicals are in compliance with these regulations. (Information provided by National Nonwovens Research & Technology Department.) DMC embroidery threads meet the requirements of the Oeko Tex Class 1 certification, guaranteeing the non-toxicity of the products used in the manufacture of the yarns. Class 1 ensures that the mouthing of the product by a baby is safe. (Information provided by DMC Corp Customer Support.)