You will receive your item/s between 7-21 business days.
Packages are collected on Monday and Thursday (or Friday). Please allow 2-4 days before trying to trace the item, it takes few days to update.
All USA and Australia orders will be shipped via ECO post, a fully traceable service with no signature required.
♣ Items to all other destination will be shipped via Registered mail. You will receive a tracking number.
delivery tracking is available, after the mail has left Israel, via the destination country's internet site. not all Countries offer this service. (in all cases, I am fully responsible until the package is in your hands!! )
You can upgrade the shipping at check out. This upgrade is for EMS shipping, which takes 4-10 business days, and it is fully traceable for all destinations.
I will do my best to provide the fastest service, but it is not always up to me, due to different handling times in different countries and other factors that are out of my hands.
If from any reason shipping is delayed on my behalf (such as Jewish holiday when the post office is closed) I will inform you.
Feel free to ask any questions, before or after an order is placed:)
payment will be processed through PayPal which is the safest and fastest way.
You can pay using a credit card WITHOUT A PAYPAL ACCOUNT. This is how you do it : https://www.etsy.com/help/article/361 feel free if you need any help, I usually reply right away
Cancellations: Cancellations will be accepted withing 2 hours of placing an order.
Import duties, taxes and charges are not included in the item's price or shipping charges. This charges are the buyer's responsibility ONLY.
European buyers: Please make sure to check the laws in your country regarding forbidden materials.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 3 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I am doing my best to provide good quality items, take great pictures with all the details and give accurate information. If you received an item and were not happy with it from any reason please contact me and I'll be more than happy to assist.
Refund will be given if you have contacted me and were not satisfied with the solutions offered. in that case i would ask you to deliver the item back to me within 5 days of receiving it in its original box and with a tracking number. refund will be given as soon as I get the item.
If you would like to return an item from a reason that is not related to my item's description/ pictures : I will give you a refund for the full price but will reduce the shipping cost from it. The costs of return shipping are the buyer's responsibility.
If an item is lost in the shipping process, I will issue a full refund including the shipping. (an item will be considered lost if you did not receive it within 30 business days) If you did not get your item within the promised time contact me and we will find a solution that will satisfy you.
I pack all items very carefully, wrapped with bubble wrap inside a box/ fabric bag , depending on the item.
If from any reason the item arrived broken or damaged, I will be happy to send a replacement (shipping will be at my expense of course) / new one if available or give you a full refund.
Feel free to contact me with any questions, I will get back to you as soon as possible:)