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Shipping & policies
BE AWARE: All the items are shipped by the registered mail. Typically it takes up to 3 weeks to ship internationally so please allow plenty of time for your order to come, especially if it is for a special occasion. European customers can expect their parcel in one week (tracking NOT available due to temporary USPS and international post office mailing politics, I am sorry that can not be responsible for this, I highly recommend express service).
Preliminary prices for DHL express:
up to 0,5kg ( 1,10lbs) - $22,50
up to 1 kg (2,20lbs) - $25
up to 1,5kg (3,30lbs) - $27
up to 2kg (4,41lbs) -$29,50
The price may vary due to weight of parcel. They are really quite low as for express service.
- Express shipping time 2-3 business days after order complete. (tracking available)
- IMPORTANT: for CHRISTMAS ORDERS worldwide ONLY with DHL express shipping service option in 2-3 business days after order is sewn/made.
You can choose EXPRESS shipping, during check out.
- Provide your phone number at once during purchase, in the field "note to seller". Currier will call to discuss details about your orders arrival.
Please allow some time for the status of the shipment to correctly display after receiving tracking numbers.
- Buyer assumes all responsibility for taxes and/or duty fees imposed by their individual country.
Please note in addition to possible production delays listed above, possible shipping delays may occur due to mail carrier service policies. These may include weekends, public holidays, mail carrier service closures, weather delays, and the like.
- Each item lists an approximate production time on the product detail page. Please note these production times can vary for various reasons including material/fabric demand, production delays, machinery needs and the like. So in kind, please be patient
- Payments for our products accepted via PayPal.
- If you are making your first purchase on Etsy:
- If you want to pay by CREDIT CARD without creating PayPal account:
- Most of the items that we offer are made to order. Upon the full receipt of your payment, we will start processing your order. Each listing gives an up-to-date estimate of the time we require to make the object - this time period excludes the time which it takes to ship.
- If you need your item sooner, please inquire before placing your order.
- Canceled orders will be subject to a 10% restocking fee.
Returns & exchanges
I try to do my best when describe and photograph my items. Please read the descriptions of items carefully if have questions - ask before placing the order!
If by any reasons you are not satisfied with the sewn item you bought from my shop, I guarantee money return with no questions asked ONLY if the following requirements have been fulfilled:
- the item is returned in its original package and condition, UNUSED;
- for Lithuanian and other EU buyers, the item must be returned within 14 days of receiving an item;
- for US and other overseas buyers, the item must be returned within 28 days.
- If you wish to return an item, please contact me before sending it back. The shipment expenses will have to be paid by the buyer.
- Paypal offers to cover your refund costs! Go and register here www.paypal.eu/returns/
-You have to return my items in original package (box/envelope), so I could prove to customs that is my handmade goods.
Please note: For your own protection, I strongly recommend that you return your goods to us by recorded delivery.
a)I refund money via PayPal for returned items, after items are shipped back to me.
b) contact me as soon as it is possible if you received wrong item or parcel is damaged, I will offer solution for situation
We will issue a refund less 10% for fees/expenses incurred. Refund will be credited back to your original method of payment, and will post approximately three days after the date of processing. Most returns will process in approximately two to three weeks, depending on your method of return.
Final Sale/Custom Works
Final sale and Custom work items may not be returned or exchanged. Final sale items will be clearly marked.
Items form the section FINAL SALE or products made for special order may not be returned or exchanged.
Colors you see on your monitor are not always the same as the real item. It depends on your monitor, so I cannot give you a guarantee that your monitor display the colors in the right way.
I am happy to discuss custom orders - please contact me with your requests. Special orders are priced accordingly.
I am happy to ship directly to gift recipients and include a
complimentary gift note, but if you want a special gift wrap - please contact me before completing your purchase as a special gift wrap requires a special shipping price. Please convey your requests in the note to seller box during the Etsy checkout process.