SHIPPING: We ship the least expensive way possible. We ship USPS unless other wise requested. If you would like it to ship another way, please contact us before placing your order as this will change the final total.
SHIPPING METHOD: Please be aware of the following:
* United States Postal Service is our preferred shipper.
* All shipments can be tracked. We also have the ability to trace your shipment online and file a claim in the rare event that they lose a package.
*Insurance and/or expedited delivery are added charges if you request them. Losses or breakage are at your risk. Please check our feedback if you are worried about this. If there are any problems, contact me and let's work out a suitable solution for both of us. If you are an international client, I strongly urge you to insure your package.
*Shipping time is dependent on the USPS delivery system , small orders are shipped USPS First class mail , larger orders are upgraded to Priority Mail normally 2-3 days coast to coast. Please let me know if you need a rush, we can determine the cost and reply back to you with the charges.
*If I make a mistake of course, I'll refund the cost of goods and the shipping.
*If the product is not as you expected or you make a mistake, you absorb the cost of shipping.
We accept payment by Paypal, and all major credit cards.
Returns & exchanges
All refunds/returns must be made within 15 days of when you receiving your order.
Refunds over $50 are subject to a 20% restocking fee.
Special/Custom designs are not allowed to be returned.
Return items to: HHH Designs 301 East South 11th Abilene, Texas 79602 original invoice copy of invoice is required with instructions.
If I am unable to ship an item due to running out of inventory, I will quickly refund your payment for that product. You should receive notification by PayPal rather than me directly as the proof to you is when the refund goes into your Paypal account. The best thing I can do for you is refund your payment quickly. Before you receive your order with the remaining items, you will have received your refund.
If the product is not as you expected, please return it to HHH designs and I will refund the cost of product to your Paypal account.
If I make a mistake and you need to return it, I will refund the cost of the product plus shipping to your Paypal account.
If you didn't read the description properly or the product is not what you expected, I will most often refund to you the cost of goods once they are received in hand in the original condition in which they were shipped. They must be in original condition, undamaged, and in their packages as you received them. You assume the cost of the return shipping.
If you have any questions or concerns, please contact me through Etsy and I'll get back to you quickly during the work week. Questions asked during the weekend will be responded to on the next business day.