Shipments are made from Monday through Friday. Most orders placed before 9 am (European time) I will try to ship same day! Orders for ready- in- stock items will be shipped within 1-2 business days.
Orders for my handmade silk/ cotton beads or embellishments / other handmade jewellery elements will be ready to ship depending on quantity ordered. 10 beads (as in most listings) will be ready and shipped to you within 1-3 business days!
Orders for more than 10 beads/elements may take 3-5 business days to prepare for shipment.
INTERNATIONAL BUYERS: Tracking is not available with prices as listed. Your orders will be shipped with French International courier mail, which is very reliable and speedy. Insurance and expedited shipping is available for additional cost as needed. Lost shipments are exceptionally rare but cannot be refunded. Customs regulations vary by country and can sometimes delay delivery without explanation. Please be aware of your specific customs regulations and prepare accordingly. UPS and DHL service is available upon request for additional payment.
Credit cards are accepted through Etsy's Direct Checkout or through PayPal (which is preferable). Orders paid through E-check will ship once your check has cleared.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Returns made within 30 days of shipment will be refunded provided the item is returned in un-used and un-damaged condition.
Bulk orders: a 10% discount on orders over $150 is available for bulk and wholesale customers, however, this must be arranged PRIOR to purchase.