DELIVERY CHARGES ARE APPROXIMATE AND ARE TO BE USED AS A GUIDE ONLY. PLEASE CONTACT MARMALADE HOUSE WITH YOUR POSTAL CODE AND WE WILL CONFIRM THE DELIVERY TIMES AND COSTS PRIOR TO PAYMENT.
IN-TRANSIT DAMAGE We are not responsible for in-transit damage. Your sole remedy for in-transit damage is to make a claim to the shipping carrier.
Payment PAYMENT METHODS Please pay online through Etsy’s direct checkout process using a credit card, debit card or an Etsy gift card. Sorry, we do not accept cheques.
PAYMENT TERMS All purchases must be paid in full (including any applicable shipping charges) prior to pickup/delivery/shipment.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds and Exchanges Refunds and Exchanges As with any vintage item, please expect some signs of wear and tear due to it's age and character. We always do our best to repair and restore if needed; however, we do not warrant or represent that any item in our shop is in new or perfect condition. All items are sold as is. Our bespoke, distressed finishes are our house-style and variations can be expected - no two items are exactly the same. We do not offer refunds or exchanges.
Additional Policies and FAQs Additional Policies and FAQs Please read our Shop Policies and the item listing(s) thoroughly before you make a purchase. By making a purchase, you are confirming that you have read, understood and agreed to Marmalade House's Shop Policies and the information provided in the item listing(s). Please contact Marmalade House before making a purchase should you have any questions.